While driving a van through Los Angeles, half-brothers Jack and Max argue about Jack's ex-girlfriend, Jasmine, who has called him to demand he retrieve his possessions from her place. Max says Jasmine never loved Jack and has always been obsessed with her dead boyfriend, who died in a carjacking. After arriving at a posh mansion, they don masks, pull out pistols, and kidnap Emma, who fights back. As they subdue her, Max shoots a neighbor who comes over to investigate, angering Jack, who did not want to resort to violence.
Emma, who Max knocked unconscious, wakes while a third conspirator, Shane, is unmasked. When Shane uses Max's real name, the others exasperatedly remove their masks, reasoning that their cover has been blown. They force Emma to record a ransom demand for her wealthy father. She reveals she has not spoken to her father in several years and calls her kidnappers incompetent amateurs. Afterward, she warns the men that her father will likely not pay the ransom, but when he calls them back, Jack threatens to kill Emma unless he does.